Bayantel DSL

We've been using Bayantel's DSL for perhaps four years already.  We've been paying 3136 + 899Php for a 1mbps + phone for ages.

But from time to time, I would want to know what are the current packages they and competitors offer.  I should be able to upgrade to better packages when they come, right?  I mean, PLDT and Globe's DSL advertised speeds in their websites seem much faster at cheaper rates than what we got from Bayantel for the past year.


So I've been wondering for some time now why BayanDSL's website advertising their internet packages haven't been upgraded for ages. It seems really strange.  They're selling internet, and they can't even update their website.  Perhaps they're just not trying to compete with PLDT and Globe.  Contacting them by their contact form or email do not help.  They just don't seem to respond and care for their too loyal DSL customers.

Well, luckily, we needed a new internet connection for our Bicol office, and I finally had the chance to review their new packages.  I've found out they respond pretty well when you're thought a new source of revenue.

Their cheapest package is unconvincing.  It's now php3,199 for a 1mbps connection.  Their 2mbps package at php5,599 was more interesting, so I called their sales for a possible upgrade.  I would have liked to stay with the same provider, even though Globe advertises better speed.  But I was sorely disappointed when they told me I cannot upgrade to a different package unless I have my current connection disconnected and I apply for a new connection, paying along a new php5,000 installation fee.  (Incidentally, I received two different emails about Bayantel packages, and the installation prices between the two are way off.  One costs php5,000 and the other costs php1,999 (or 499 for existing Bayantel customers).  Is it just me, or are they really discouraging new business customers to their DSL services?